Terms of Service

Important medical notice: DiaConnect is a decision-support calculator. It is not a registered medical device and does not constitute medical advice. Always consult your healthcare provider before making changes to your insulin regimen.

1. Acceptance of terms

By using DiaConnect ("the Service") you agree to these Terms of Service. If you do not agree, do not use the Service. These Terms are governed by the laws of the Republic of South Africa.

2. The Service

DiaConnect is a WhatsApp-based bolus calculator that uses artificial intelligence to estimate carbohydrate content from meal photographs and suggest insulin doses based on your personal settings. The Service is provided by DCI DiaConnect (Pty) Ltd.

3. Medical disclaimer

The Service is a decision-support tool only. It:

• Is NOT a registered medical device under South African law
• Does NOT replace the advice of a registered medical professional
• Does NOT guarantee accuracy of carbohydrate estimates or bolus suggestions
• Should NOT be used as the sole basis for any insulin dosing decision

4. Eligibility

You must be at least 18 years old to create an account. Users under 18 must have a parent or guardian create and manage the account.

5. Your account

You are responsible for maintaining the accuracy of your profile settings (ICR, ISF, target range). Incorrect settings will produce incorrect suggestions. You agree to keep your profile up to date.

6. Subscription and billing

• Free tier: limited to 1 meal scan per day at no charge
• Standard plan: R99/month, 5 scans per day
• Pro plan: R199/month, unlimited scans
• Subscriptions are billed monthly in South African Rand (ZAR)
• Payments are processed by PayFast. Refunds are at our discretion
• We reserve the right to change pricing with 30 days' notice

7. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to reverse-engineer, scrape, or interfere with the Service
• Share your account with others
• Provide false information during setup that could affect safety

8. Intellectual property

All content, branding, and software comprising the Service is the property of DCI DiaConnect (Pty) Ltd. You may not reproduce or distribute any part of the Service without written permission.

9. Limitation of liability

To the maximum extent permitted by South African law, DCI DiaConnect (Pty) Ltd shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of or reliance on the Service, including but not limited to adverse health outcomes.

10. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms. You may terminate your account at any time by contacting us.

11. Contact

DCI DiaConnect (Pty) Ltd · Email: info@dcidiaconnect.co.za · Website: dcidiaconnect.co.za